Start your return on-line by logging into your account and filling in the returns form or call us on 01454 610050.  Don't send anything back until you've received a Returns Authorisation Number from us, or we may not be able to identify it when it arrives.

Please return goods within 14 days of purcahse date in the original packaging.  They must be in a condition that will allow us to re-sell them, or we may not be able to issue a full refund.

If you are in any doubt, then just call us and we'll be able to advise.

Please note, we do not refund any postage or carriage costs for any items that are not classed as being faulty.

We use DHL parcels for shipping.  You have several options for timed delivery, also for Saturday deliveries.

We aim to ship all orders within 24 hours of receiving your payment, but if it is going to take longer than that, we'll let you know and give you the option of a refund.